Engage Your Team to Deliver Red-Carpet Customer Service

Published by Care Providers of Minnesota


Summary

Are Your Employees Red-Carpet Ready? The experience you provide your residents, clients, and other customers is only as good as your least engaged employee. So, how do you get your staff to consistently deliver red-carpet customer service? Start by giving it to them.

Learning Objectives:
• Describe the three areas of resident/customer experience.
• Learn the five steps to building a service culture.
• Turn your workforce into your sales force by improving the resident/customer experience.

Presenters
Donna Cutting, CSP
Donna Cutting, CSP is the Founder and CEO of Red Carpet Learning Systems. She leads a team of experts who provide tools and training to help leaders engage their people to deliver world-class customer service. Red Carpet Learning Systems clients report increased employee engagement, improved internal communication, better customer satisfaction scores, and more sales. Donna and her team work with people in a variety of fields, including long-term care, senior living, and healthcare.

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Originally Published

October 12, 2017


Program Titles and Supporting Materials

This program contains the following components:

  • Engage Your Team to Deliver Red-Carpet Customer Service - Video
  • Engage Your Team to Deliver Red-Carpet Customer Service - Handout

How To Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.


Technical Requirements

You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.


Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.



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