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Addressing Concerns & Complaints: When, How, & Why?


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Date Published

March 24, 2021


Care Providers of Minnesota




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Family and client complaints are difficult; however, it is necessary to address complaints appropriately, ensure quality, fix problems, and protect you from possible legal repercussions. Attorney presenters will explain the law and regulations on client rights and protections including retaliation, as well as offer a practical approach to problem-solving with families and clients. The timing of an investigation of the complaint, how to respond to it, and when/whether to report the complaint under the vulnerable adult law will be reviewed. They will also discuss the power of an apology and how to make one.

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April J. Boxeth
Attorney/Partner - Voigt, Rodè, Boxeth & Coffin

Rebecca K. Coffin
Attorney/Partner - Voigt, Rodè, Boxeth & Coffin

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Program Titles and Supporting Materials

This program contains the following components:

Video Presentation
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If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

Click on jurisdiction for specific details:

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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