Dealing with Difficult Interactions

Conversations can be extremely challenging in the LTC arena. The topics we handle as well as all the different people can be very overwhelming. Ponder all interactions during your day: residents, families, providers, colleagues, and staff. Some days it is a whirlwind and at times you may not know what you are walking into. You may not know what happened historically that is completely driving your conversation. Join us to learn how to better understand and manage situations and conversations to everyone’s best advantage.

We’ve all had to deal with a challenging situation, whether it’s dealing with a personal problem with a large company or communicating for your job. But have you thought about the person on the other side of the interaction? People may be difficult due to symptoms of a mental illness, stress, physical illness or disability, past experience, or they think it’s the only way to get help. In this webinar you will learn the signs and symptoms of mental illnesses, along with tips and strategies that can be used in dealing with difficult interactions, to manage the situation and yourself.